Yes – we’re still taking online orders, but we're unable to ship as New Zealand is in lock down. We're not an essential service & agree with the government ruling on this. As soon as we're able to, your order will be sent – you’ll receive a confirmation order when it’s on the way. We'll pop an extra something in all orders too, just because. Gift vouchers via email are an easy gift idea sent immediately.
Returns & Exchanges
There’s no need to worry about these. If you’ve got a return or exchange – just complete this form here & we’ll get back to you as soon as we can. When we’re back in our space, we can sort it out. We've extended our return period to 30 days from receipt of your item, just in case you need it. So if you shop online now, there’s loads of time to return/exchange once you get your goodies.
Keep in touch
We’re a super small team – it’s always me on instagram messenger @sophie_store, email firstname.lastname@example.org or our live webchat www.sophiestore.co.nz
I have no doubt that what we are experiencing now, will change the world forever. Everyone is impacted in some way. What matters is the mental & physical health of people. We will all have challenges that we will face. One of mine, will be fighting to keep my business alive. I feel like I’ve just begun & am so excited for what the future holds. Thank you for supporting SOPHIE, we are A L W A Y S grateful.
Stay safe & look out for your own health & those of your loved ones,