Covid-19 Update 28.04.20 >>
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    Update 28.4.20

    Online Orders
    Yes – we’re shipping online orders again worldwide. We can safely adhere to the required government health & safety requirements. You’ll receive a confirmation email when your order is on the way – we’ll process them in the order they were received. We’ve been advised that there may be a backlog so follow the tracking link in your email. Should you need to contact Post Haste their number is 0800 106 828 or find your local branch here.

    If you need to change the delivery address of your order or you have any questions about your order, email hello@sophiestore.co.nz

     

    Update 20.04.20

    Online Orders
    Yes – at level 3 on 28 April 2020 we’ll be shipping online orders again. We can safely adhere to the required government health & safety requirements. You’ll receive a confirmation email when your order is on the way – we’ll process them in the order they were received. We’ve been advised that there may be a backlog so follow the tracking link in your email. Should you need to contact Post Haste their number is 0800 106 828 or find your local branch here.

    If you need to change the delivery address of your order or you have any questions about your order, email hello@sophiestore.co.nz

     

    Update 25.3.20

    Online Orders
    Yes – we’re still taking online orders, but we're unable to ship as New Zealand is in lock down. We're not an essential service & agree with the government ruling on this. As soon as we're able to, your order will be sent – you’ll receive a confirmation order when it’s on the way. We'll pop an extra something in all orders too, just because. Gift vouchers via email are an easy gift idea sent immediately.

    Returns & Exchanges
    There’s no need to worry about these. If you’ve got a return or exchange – just complete this form here & we’ll get back to you as soon as we can. When we’re back in our space, we can sort it out. We've extended our return period to 30 days from receipt of your item, just in case you need it. So if you shop online now, there’s loads of time to return/exchange once you get your goodies.

    Keep in touch
    We’re a super small team – it’s always me on instagram messenger @sophie_store, email hello@sophiestore.co.nz or our live webchat www.sophiestore.co.nz

    I have no doubt that what we are experiencing now, will change the world forever. Everyone is impacted in some way. What matters is the mental & physical health of people. We will all have challenges that we will face. One of mine, will be fighting to keep my business alive. I feel like I’ve just begun & am so excited for what the future holds. Thank you for supporting SOPHIE, we are A L W A Y S grateful.

    Stay safe & look out for your own health & those of your loved ones,

    Belinda x

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