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      How long will it take to ship my order?

      Orders that are placed Monday - Thursday will ship within 1 - 2 business days of purchase, not including holidays.

      Orders placed on Friday after 12pm will be processed on the following Monday.

      Will I receive a tracking link?

      You will receive a tracking link once your parcel is on its way to you. All parcels require a signature upon delivery, if you wish to provide us with permission to leave then please write a wee note at checkout.

      What currency is your website in?

      All prices are in New Zealand Dollars. If you are in Australia you will be offered the option to shop in Australian Dollars (AUD).

      Where are you?

      S O P H I E is based in Auckland, New Zealand. We ship Worldwide.

      Do you gift wrap?

      Yes! We offer free gift wrapping to make giving that little bit easier (& we love beautifully wrapped gifts), simply let us know in the comments box when you’re in your cart. Unfortunately, we're unable to gift wrap hats, bags or wreaths.

      Do you accept returns or exchanges?

      We want you to be 100% satisfied with your purchase. See our Returns & Exchanges page for more info.

      I have a faulty item, what should I do?

      That’s no good, let’s see what we can do. Please head to our Returns & Exchanges page & follow the instructions there.

      How do I change my delivery address?

      Send us an email at hello@sophiestore.co.nz & we’ll see what we can do.

      How do I look after my SOPHIE jewellery?

      Take a look at our Accessories Care information.

      What’s your privacy policy?

      SOPHIE store respects your privacy & takes great care to safeguard information in our possession. Your personal information & order history will never be sold to a third party.

      What are Cookies?

      Cookies are small pieces of information captured when your device is used to access online content. We use cookies to ensure a more streamlined online shopping experience, to identify & store your personal preferences without the need for you to save them & provide you with appropriate & relevant promotions. We may use temporary (session) cookies or permanent cookies when you access our web site, which allows us to recognise your browser & track the web pages you have visited.

      By using our Site, you agree to us placing these sorts of cookies on your device & accessing them when you visit the Site in the future. You can switch off cookies by adjusting the settings on your web browser. Please note by disabling cookies, your user experience may be affected & you might not be able to take advantage of certain functions of our Site.

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