In this role, you’ll be responsible for:
E-commerce Operations Management
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Manage all online store operations.
- Oversee fulfilment of all orders within agreed timeframes and accurately.
- Manage refunds and returns.
- Effectively manage back orders & pre orders.
- Provide outstanding customer service – we’re serious about it. We insist all our customers are happy. That’s what makes us happy!
- Manage team roster to ensure optimal staffing levels.
- Manage stock levels for all online store items, packaging, boxes, etc.
- Manage all online channels for customer queries – web chat, social, use of gorgias app
Wholesale Order Management & Fulfilment
- Accurately fulfill all NZ and Australian orders within agreed timeframes.
- Manage fulfiment of seasonal ranges and staff required for this.
- Set up new retailers & onboard them so they have everything they need to get going.
- Ensure all accounts are paid on time.
- Service our much loved stockists so they have everything they need & want from SOPHIE. If they’re happy, we’re happy!
Customer Service
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This is at the heart of everything we do. You’ll be emailing and talking to our customers (stockists and direct customers)
ALL the time.
- Champion the customer in every interaction.
- Send emails that are error free & make calls that leave people feeling happy.
People Management
- Recruit, train and schedule staff for completion of all operations activities for e-commerce and wholesale activity.
- Set standards and ensure these are met.
- Mentor and coach staff.
Workspace Management
- Store all stock in allocated spaces in a tidy and efficient way. Support end of financial year stock take in conjunction with Production Manager.
- Ensure all product transfers in and out of warehouse are accurately recorded within our inventory management system (cin7).
- Support and manage 3PL service provider.
- Manage SOPHIE workspace to ensure it’s tidy, clean well working & efficient. A tidy space is a happy space in our world!
- Market/warehouse sale management – set up and manage these events. (2 –3 per annum)
- Ensure all office supplies & equipment are up to date, clean and in working order.
- Support and drive sustainability in all areas of our business – it’s very important to us.
The skills you’ll definitely need...
- Exceptional organisation skills – this job requires one to manage multiple things at one time. Our days are busy & that pace is determined by our customers!
- Ability to work in a fast-paced environment where things change quickly. This is e-commerce retail!
- Attention to detail – this is imperative. Small mistakes can lead to big ones in our business.
- Proficient in Microsoft office. Experience with shopify, xero & cin7 (you will use this often).
- The ability to work autonomously – small businesses need problem solvers, we like people that think on their feet.
- Customer loving – we love our customers. We like well written emails & cheery phone calls.
- A love of accessories, beautiful brands & people. That’s what we love! We are passionate & like to be in good company.
The experience you need….
- Experience in retail – it counts. 2-5 years experience needed.
- Degree qualification (not essential) – this could be handy. We are growing & new roles will be needed over time.
Hours of work:
8.30am – 5pm Monday to Friday
Reports to Owner – reporting line may change in the future.
Holidays are limited over Christmas & New Year period – this is our busiest season.
To apply:
Email your CV & tell us in 500 words or less why you want this job. Send this to belinda@sophiestore.co.nz before 14.8.20.
