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      We’re growing and need an exceptionally organised & efficient person to lead operations & customer service. With 80 stockists in Australasia & a humming e-commerce operation, this is your chance to be a part of a fast growing New Zealand owned and operated retail business.

      Sophie is a young fast growing & dynamic business. It’s important to me to create an environment where people are empowered to make decisions, contribute, debate, have their say & feel supported. I employ people that fit our brand – we
      are down-to-earth, have fun, work hard, have high standards & genuinely care about people. We are 100% committed to building a brand that people genuinely love. - Belinda Cannon (Owner)

      In this role, you’ll be responsible for:

      E-commerce Operations Management

      • Manage all online store operations.
        • Oversee fulfilment of all orders within agreed timeframes and accurately.
        • Manage refunds and returns.
        • Effectively manage back orders & pre orders.
      • Provide outstanding customer service – we’re serious about it. We insist all our customers are happy. That’s what makes us happy!
      • Manage team roster to ensure optimal staffing levels.
      • Manage stock levels for all online store items, packaging, boxes, etc.
      • Manage all online channels for customer queries – web chat, social, use of gorgias app

      Wholesale Order Management & Fulfilment

      • Accurately fulfill all NZ and Australian orders within agreed timeframes.
      • Manage fulfiment of seasonal ranges and staff required for this.
      • Set up new retailers & onboard them so they have everything they need to get going.
      • Ensure all accounts are paid on time.
      • Service our much loved stockists so they have everything they need & want from SOPHIE. If they’re happy, we’re happy!

      Customer Service

      • This is at the heart of everything we do. You’ll be emailing and talking to our customers (stockists and direct customers)
        ALL the time.
      • Champion the customer in every interaction.
      • Send emails that are error free & make calls that leave people feeling happy.

      People Management

      • Recruit, train and schedule staff for completion of all operations activities for e-commerce and wholesale activity.
      • Set standards and ensure these are met.
      • Mentor and coach staff.

      Workspace Management

      • Store all stock in allocated spaces in a tidy and efficient way. Support end of financial year stock take in conjunction with Production Manager.
      • Ensure all product transfers in and out of warehouse are accurately recorded within our inventory management system (cin7).
      • Support and manage 3PL service provider.
      • Manage SOPHIE workspace to ensure it’s tidy, clean well working & efficient. A tidy space is a happy space in our world!
      • Market/warehouse sale management – set up and manage these events. (2 –3 per annum)
      • Ensure all office supplies & equipment are up to date, clean and in working order.
      • Support and drive sustainability in all areas of our business – it’s very important to us.

      The skills you’ll definitely need...

      • Exceptional organisation skills – this job requires one to manage multiple things at one time. Our days are busy & that pace is determined by our customers!
      • Ability to work in a fast-paced environment where things change quickly. This is e-commerce retail!
      • Attention to detail – this is imperative. Small mistakes can lead to big ones in our business.
      • Proficient in Microsoft office. Experience with shopify, xero & cin7 (you will use this often).
      • The ability to work autonomously – small businesses need problem solvers, we like people that think on their feet.
      • Customer loving – we love our customers. We like well written emails & cheery phone calls.
      • A love of accessories, beautiful brands & people. That’s what we love! We are passionate & like to be in good company.

      The experience you need….

      • Experience in retail – it counts. 2-5 years experience needed.
      • Degree qualification (not essential) – this could be handy. We are growing & new roles will be needed over time.

      Hours of work:
      8.30am – 5pm Monday to Friday
      Reports to Owner – reporting line may change in the future.
      Holidays are limited over Christmas & New Year period – this is our busiest season.

      To apply:
      Email your CV & tell us in 500 words or less why you want this job. Send this to before 14.8.20.