Returns & Exchanges

We want you to be 100% satisfied with your purchase. If you're not happy, If you're not happy, we accept returns of items in unworn condition with tags attached within 14 days of post-marked date for an exchange or refund (excludes outlet, personalised items & earrings).

Please complete the form here before sending your order back to us.

  • Buyers are responsible for return shipping charges & original shipping charges are non refundable. This includes shipping charges absorbed by us for orders that meet our free shipping threshold. The only exception is apparel, which includes one free return/exchange in the form of a prepaid courier bag.
  • Buyers are responsible for the returned product until they arrive at our office. We highly recommend tracked shipping to ensure that your returned item doesn't get lost.
  • All returns will be subject to inspection. We reserve the right to deny or refuse a refund or exchange based on the returned condition.
  • Due to hygiene reasons we are unable to accept returns or exchanges for earrings.
  • We are unable to accept returns for any items that are personalised.
  • Buyers are responsible for any shipping expenses for exchanged items.
  • We reserve the right to deny or refuse a refund or exchange if the purchase was not placed through our online store, markets or pop up events or there is no proof of purchase.

If an item was sent to you by mistake or is faulty, we'll gladly send you a replacement item upon receipt of the returned item with no additional charge for shipping. We'll also refund you for the returned shipping cost.

Personalised & Outlet
There will be no returns or exchanges on all personalised or Outlet items.

Payment Options

  • Credit Card (Visa, Mastercard or Amex)
  • Paypal
  • Afterpay (for New Zealand customers)
    Pay for your accessories over four equal installments, these are due every two weeks.
    For more information click here.
    Please note, Gift Vouchers can’t be purchased using Afterpay.
  • Laybuy (for Australian & New Zealand customers)
    Get your accessories now & spread the total cost over 6 weekly automatic payments.
    For more information click here.

Privacy & Security
SOPHIE store respects your privacy and takes great care to safeguard information in our possession. Your personal information and order history will never be sold to a third party.

Cookies are small pieces of information captured when your device is used to access online content. We use cookies to ensure a more streamlined online shopping experience, to identify and store your personal preferences without the need for you to save them and provide you with appropriate and relevant promotions. We may use temporary (session) cookies or permanent cookies when you access our web site, which allows us to recognise your browser and track the web pages you have visited.

By using our Site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Site in the future. You can switch off cookies by adjusting the settings on your web browser. Please note by disabling cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site.