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    We're pretty sure you'll love your items and they'll reach you in excellent condition. If for any reason you're not happy, please email us hello@sophiestore.co.nz.

    Returns

    We want you to be 100% satisfied with your purchase. If you're not happy, return the items in original condition within 14 days of post-marked date for a full refund, less shipping costs.

    Refunds are issued in the original form of payment unless store credit is requested.

    Buyers are responsible for return shipping charges and original shipping charges are non-refundable.

    All returns will be subject to inspection. We reserve the right to deny or refuse full refund based on the returned condition.

    Due to hygiene reasons we are unable to accept returns for or exchange earrings.

    Exchanges

    All exchanges must be made within 20 days of the original shipped date. Items sent back for exchange will be shipped at our cost. Original postage and return postage charges are not refundable.

    If an item was sent to you by mistake, we'll gladly send you a replacement item upon receipt of the returned item with no additional charge for shipping. We'll also refund you for the returned shipping cost.

    Outlet

    There will be no returns or exchanges on all Outlet items.

    Payment Options

    • Credit Card (Visa, Mastercard or Amex)
    • Paypal
    • Afterpay (for Australian & New Zealand customers)
      Pay for your accessories over four equal instalments, these are due every two weeks.
      For more information click here.
      Please note, Gift Vouchers can’t be purchased using Afterpay.
    • Laybuy (for Australian & New Zealand customers)
      Get your accessories now & spread the total cost over 6 weekly automatic payments.
      For more information click here.

    Privacy & Security

    SOPHIE store respects your privacy and takes great care to safeguard information in our possession. Your personal information and order history will never be sold to a third party.

    Cookies

    Cookies are small pieces of information captured when your device is used to access online content. We use cookies to ensure a more streamlined online shopping experience, to identify and store your personal preferences without the need for you to save them and provide you with appropriate and relevant promotions. We may use temporary (session) cookies or permanent cookies when you access our web site, which allows us to recognise your browser and track the web pages you have visited.

    By using our Site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Site in the future. You can switch off cookies by adjusting the settings on your web browser. Please note by disabling cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site.

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