Our pieces are designed in New Zealand & carefully made overseas using only quality materials & excellent craftsmanship. We really want you to be happy with your purchases. If you have any concerns about anything, just email us on hello@sophiestore.co.nz. We appreciate feedback & like our customers to be happy with their purchase.

JEWELLERY

Sterling Silver Jewellery

Our sterling silver jewellery is lead & nickel free, hypoallergenic & is suitable for sensitive ears.

We recommend storing jewellery in an airtight container or sealable bag to preserve its colour & prevent tarnishing. While wearing, please avoid direct contact with perfumes & lotions to keep your jewellery shiny & bright.

Tarnishing may occur naturally with sterling silver pieces when exposed to air - this is called oxidation. This is not unusual & can easily be removed with a lint free 100% cotton cloth or silver polishing cloth to keep them shining & tarnish free.

To clean your sterling silver jewellery pieces, please use a soft brush & mild soap, avoiding any harsh chemicals or abrasives.

Gold plated Jewellery

Our gold plated jewellery is 14 karat gold plated over sterling silver or brass.

Gold plating requires extra special care in order to preserve the plating for as long as possible. Please remove your jewellery when cleaning, showering, swimming, exercising or using perfumes, lotions, hand sanitiser & soaps regularly.

We recommend storing jewellery in an airtight container or sealable bag to preserve its colour & prevent tarnishing.

A lint free 100% cotton cloth can be used lightly on our gold pieces to keep them shining & tarnish free. To clean, please use a soft brush & mild soap, avoiding any harsh chemicals or abrasives.

GOLD FILLED JEWELLERY

Our gold filled jewellery is a thicker layer of 14K gold over a brass base. These pieces are very unlikely to tarnish but care should still be taken to protect the longevity of your piece. Use a soft cotton cloth to clean & avoid perfumes, lotions, sanitiser & other harsh chemicals.

ACCESSORIES

Scarves

Scarves can are delicate & can snag easily. Keep them away from sharp objects & be careful when putting them on & off so that they don’t catch on any jewellery.

We recommend hand washing our scarves in cold water with a mild detergent & drying them in the shade.

It is not unusual for knitted scarves to pill with regular use. When this happens, you can cut off large pills very carefully with scissors, avoiding cutting the actual fabric of the scarf. Please avoid using pilling combs or pulling them off with your fingers as this can cause snagging and tears.

Hats

SUMMER HATS

When not in use, store your hats flat and out of the sun.

If your hat starts to look a little misshapen, use steam to lightly dampen it before moulding it gently back into place & leave flat to dry.

CAPS & BUCKET HATS

Our wool & linen caps & bucket hats are designed to be fairly durable. If your cap or bucket gets marked, wipe it clean with a damp cloth.

VEGAN LEATHER

We use high quality vegan leather for our accessories. To emulate the texture of natural leather, sometimes the grain & colours may be slightly unique. Here are a few tips to keep your vegan leather item in its best condition:

    • Avoid leaving it in direct sun
    • Keep it away from sharp items & abrasives
    • Clean with a dry or damp cotton cloth, avoid harsh chemicals
    • If your item gets wet, wipe immediately & leave to air dry completely

APPAREL

Always & Love This Shirt

Cool hand wash or gentle machine wash with similar colours. Line dry in the shade. A gentle iron or steam may be used to remove creases & crinkles & keep it looking its best.

Love Me Cardigan

Cotton/cashmere blend pieces should be folded & stored carefully when not worn, don’t hang. Dryclean recommended, don’t wash after every wear. Fold & air to preserve this garment & store out of direct sunlight. For pilling, use a fabric shaver or pilling comb.

Forever Blazer

Dryclean only. Select a high quality drycleaner. Do not allow exposure to direct sunlight. Cool iron with care on reverse only.

Anytime Skirt

Dryclean recommended. Gentle cool hand wash separately in mild detergent & dry flat in shade. Please don't bleach, wring, rub, soak or tumble dry. Cool dry iron or gentle steam on reverse only with care.

Shacket Jackets

Cool hand wash or gentle machine wash with similar colours. Wash inside out. Don't bleach, wring, rub, soak or tumble dry. Light spin, line dry immediately in shade. Cool dry iron on reverse only with care.

In Love & Bows Dress

Cool hand wash or gentle machine wash with similar colours. Don't bleach, wring, rub, soak or tumble dry. Light spin, line dry in shade. Cool dry iron on reverse only with care. Drycleanable.

Hugs Coat

Cold hand wash & dry flat in shade. Don’t bleach, wring, rub, soak, tumble dry or iron. Light spin, line dry in shade. Drycleanable.

HELPFUL VIDEOS

HOW TO FIX A LOOSE EARRING BUTTERFLY

HOW TO FIX A HUGGIE THAT ISN'T STAYING CLOSED

HOW TO RESHAPE A SUMMER HAT

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